Order Terms and Conditions

Welcome to Alfresco Outdoor Living. By placing an order with us, you acknowledge and agree to the terms and conditions outlined below. Please read these terms carefully before making a purchase.

1. Shipping Policy

Australia-Wide Shipping

Alfresco Outdoor Living provides delivery services across Australia. Shipping costs, delivery timeframes, and available delivery options vary depending on:

Delivery location
Product size and weight
Order quantity
Product type
Freight requirements
Current transport conditions

Shipping Quotes

Each order is assessed individually. Once an enquiry or purchase is made, we will provide a customised delivery quote outlining:

Applicable freight costs
Estimated delivery timeframe
Delivery requirements
Any additional services available

Product Handling

We take great care in preparing and packaging all outdoor furniture and products to ensure they are protected during transit.

While we work with trusted freight and delivery partners, delivery timeframes may vary due to circumstances outside of our control, including freight delays, weather conditions, supplier delays, or transport disruptions.

2. Lead Times & Delays

Estimated Lead Times

Many Alfresco Outdoor Living products are made to order, custom manufactured, or sourced specifically for each project.

Any production or delivery timeframe provided is an estimate only and should not be considered a guaranteed delivery date.

Lead times may vary depending on:

Product availability
Custom requirements
Manufacturing schedules
Supplier timelines
Freight availability

Delays Outside Our Control

Delays may occur due to factors including, but not limited to:

Supplier delays
Manufacturing delays
Freight interruptions
Weather conditions
Port delays
Customs clearance (where applicable)
Transport disruptions
Peak seasonal demand

Alfresco Outdoor Living is not responsible for delays caused by external factors. Such delays do not qualify for order cancellation, compensation, or refund.

3. Custom & Made-to-Order Products

Many Alfresco Outdoor Living products are custom designed or manufactured specifically for each customer.

Once an order has been confirmed and production has commenced:

Orders cannot be cancelled
Products cannot be exchanged
Refunds cannot be issued for change of mind

This applies to:

Custom outdoor kitchens
Custom outdoor furniture
Special finishes
Custom dimensions
Made-to-order products
Special sourcing requests

Customers are responsible for confirming all specifications, measurements, finishes, and requirements before production begins.

4. Returns, Refunds & Damaged Goods

Change of Mind

Due to the nature of outdoor furniture and custom products, Alfresco Outdoor Living does not accept cancellations, returns, or refunds for change-of-mind purchases.

Customers are responsible for ensuring:

Product suitability
Measurements
Colours
Materials
Outdoor space requirements
Access requirements

are confirmed before placing an order.

Delayed Orders

Orders cannot be cancelled or refunded due to estimated delivery delays, including delays caused by:

Manufacturing
Freight providers
Weather conditions
Supplier availability
External circumstances beyond Alfresco Outdoor Living’s control

Damaged or Defective Products

Alfresco Outdoor Living is committed to providing quality outdoor products.

If your order arrives damaged or has a manufacturing defect, you must contact us within 24 hours of delivery and provide:

Clear photographs of the packaging
Photos/videos of the issue
Order details
Description of the problem

Claims submitted outside this timeframe may not be accepted, as we are unable to accurately determine when or how damage occurred.

If the issue is confirmed as a manufacturing fault or freight-related damage reported within the required timeframe, Alfresco Outdoor Living may provide: