Shipping policy

At Alfresco Outdoor Living, we understand that delivery is an important part of your outdoor project. We work with trusted freight and delivery partners to ensure your furniture and outdoor products arrive safely and efficiently.

Please review the following shipping and delivery information before placing your order.

Delivery Locations

Alfresco Outdoor Living offers delivery across Australia, including:

  • Metropolitan areas
  • Regional locations
  • Residential properties
  • Commercial and hospitality projects

Delivery availability and pricing may vary depending on:

  • Product size and weight
  • Delivery location
  • Access requirements
  • Freight provider availability

For remote or regional locations, additional freight charges may apply.

Delivery Timeframes

Delivery timeframes vary depending on the product and whether the item is:

  • Ready for dispatch
  • Made to order
  • Custom manufactured
  • Sourced internationally

Estimated timeframes will be provided at the time of quotation or order confirmation.

Typical lead times may include:

  • Standard stocked items: approximately 1–4 weeks
  • Made-to-order products: approximately 8–12 weeks
  • Custom outdoor kitchens and specialised projects: confirmed during quotation

Please note that delivery timeframes are estimates only and may be affected by:

  • Manufacturing schedules
  • Supplier availability
  • Freight delays
  • Weather conditions
  • Peak seasonal demand
  • Customs or import processes (where applicable)

Custom & Made-to-Order Products

Many Alfresco Outdoor Living products are custom made specifically for each customer.

For these products:

  • Production begins once the order is confirmed
  • Materials are allocated specifically to your project
  • Delivery is arranged once production is complete

Customers will be provided with updates throughout the production and delivery process where applicable.

Delivery Costs

Delivery costs are calculated based on:

  • Delivery postcode
  • Product dimensions and weight
  • Number of items ordered
  • Delivery requirements
  • Access conditions

A delivery fee will be confirmed before final order approval.

Once freight has been arranged or booked, delivery charges are non-refundable.

Standard Delivery

Standard delivery generally includes:

  • Transport to your nominated address
  • Delivery to the nearest accessible point

Standard delivery does not automatically include:

  • Carrying items inside the property
  • Assembly
  • Installation
  • Removal of packaging
  • Placement of furniture

Additional services may be available upon request.

Premium & White Glove Delivery

For selected products, Alfresco Outdoor Living may offer premium delivery services, including:

  • Two-person delivery teams
  • Placement into the desired location
  • Assembly assistance
  • Packaging removal

Additional fees apply depending on the product and location.

Please advise our team before delivery if you require white glove service.

Delivery Access Requirements

Customers are responsible for ensuring suitable access is available before delivery.

Please consider:

  • Driveway access
  • Gate widths
  • Pathways
  • Stairs
  • Balconies
  • Lifts
  • Narrow passages
  • Outdoor area access

Customers should measure all access points before placing an order.

Alfresco Outdoor Living is not responsible for:

  • Failed deliveries due to insufficient access
  • Additional costs caused by access restrictions
  • Damage caused by unsuitable delivery conditions

Additional delivery fees may apply for re-delivery, waiting times, or special access requirements.

Delivery Contact Requirements

Customers must provide:

  • Full delivery address
  • Correct postcode
  • Contact name
  • Contact phone number
  • Any relevant delivery instructions

It is the customer’s responsibility to ensure someone is available to accept delivery where required.

Delivery Inspection

Customers should inspect their order upon delivery.

If any damage or issue is identified:

  • Please photograph the packaging and item immediately
  • Notify Alfresco Outdoor Living within 24 hours of delivery
  • Provide order details and supporting images

This allows our team to assess the issue and coordinate an appropriate resolution.

International Shipping

International shipping may be available for selected products.

International orders may be subject to:

  • Additional freight costs
  • Import duties
  • Taxes
  • Customs charges
  • Local delivery fees

These costs are the responsibility of the customer unless otherwise stated.

Weather & Delivery Delays

Outdoor furniture deliveries may be affected by circumstances outside our control, including:

  • Severe weather
  • Transport disruptions
  • Supplier delays
  • Manufacturing delays
  • Freight network interruptions

Alfresco Outdoor Living will make every effort to provide updates and minimise delays where possible.

Final Delivery Confirmation

By placing an order with Alfresco Outdoor Living, customers acknowledge and agree that:

  • Delivery timeframes are estimates
  • Access requirements are the customer’s responsibility
  • Delivery fees are based on confirmed order details
  • Additional charges may apply if delivery conditions change
  • Custom-made products cannot be cancelled once production has commenced

Our team is committed to providing a smooth delivery experience and supporting you throughout your outdoor project.